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Lean manufacturing in public services: prospects for value creation
journal contribution
posted on 2012-10-23, 07:41 authored by Ayham A.M. Jaaron, Chris BackhouseThe purpose of this paper is to investigate the utilization
of lean manufacturing systems in public service operations for poten-
tial added value. A case study of lean manufacturing implementation
at a UK city council was carried out using in-depth interviews with
key personnel coupled with documents collection. The Organizational
Commitment Questionnaire (OCQ) was administered among front-line
employees. Results show that lean manufacturing systems could create
signi cant added value to the business and employees. A strong relation-
ship was demonstrated between the lean manufacturing implementation
and the a ective commitment level of employees. This paper is one of a
few studies that demonstrate the applicability of manufacturing systems
in other settings and that they can generate significant added value for
the service department and its employees.
History
School
- Mechanical, Electrical and Manufacturing Engineering
Citation
JAARON, A.A.M. and BACKHOUSE, C.J., 2010. Lean manufacturing in public services: prospects for value creation. IN: Morin, J.-H., Ralyté, J., Snene, M. (eds). Exploring Services Sciences: First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Lecture Notes in Business Information Processing; 53, pp.45-57.Version
- AM (Accepted Manuscript)
Publication date
2010ISBN
9783642143182ISSN
1865-1348Publisher version
Book series
Lecture Notes in Business Information Processing;53Language
- en