Kendrick et al 2012 Recife.pdf (68.69 kB)
Planning crowd events to achieve high participant satisfaction
journal contribution
posted on 2013-06-13, 11:22 authored by Victoria L. Kendrick, Roger Haslam, Patrick WatersonPatrick WatersonA case study investigation within a large UK university involving semi-structured stakeholder interviews, examined the organisation, coordination, and security within crowd events of various descriptions. Similarities in approaches and priorities emerged with crowd event organisation, primarily attention to safety requirements, in protecting crowd members, venue reputation, and legal obligations. Conversely, attention to and attitudes and beliefs surrounding user experience, crowd comfort and satisfaction, were often based on personal judgment, and appeared to be influenced by budget considerations. The findings suggest a lack of knowledge and usable evidence based guidance for planning crowd events in relation to important aspects affecting participant satisfaction.
History
School
- Design
Citation
KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2012. Planning crowd events to achieve high participant satisfaction. Work - A Journal of Prevention, Assessment and Rehabilitation, 41, pp.3223-3226.Publisher
IOS PRESS (© the authors)Version
- AM (Accepted Manuscript)
Publication date
2012Notes
This paper is posted with permission from IOS Press. It was accepted for publication in the journal, Work: A Journal of Prevention, Assessment and Rehabilitation.ISSN
1051-9815Publisher version
Language
- en