Client-Led Information System Creation (CLIC): navigating the gap

This paper offers a new framework to facilitate an interpretive approach to client-led information system development, referred to as CLIC (Client-Led Information System Creation). The challenge of moving seamlessly through a pro- cess of information systems (IS) design is still the subject of much research in the IS field. Attempts to address the difficulties of ‘bridging the gap’ between a client’s business needs and an information system definition have hitherto not provided a coherent and practical approach. Rather than attempting to bridge the gap, this paper describes an approach to managing this gap by facilitating the clients’ nav- igating through the information system design process (or inquiry process) in a coherent manner. The framework has been developed through practice, and the paper provides an example of navigating through the design phase taken from an Action Research field study in a major UK bank.