Systems paper Jan 2015 finalv2.pdf (410.53 kB)
A systems perspective on offshoring strategy and motivational drivers amongst onshore and offshore employees
journal contribution
posted on 2016-02-10, 13:56 authored by Angelika ZimmermannAngelika Zimmermann, M.N. RavishankarExtant research tends to view firm level offshoring strategies and micro level motivational drivers as self-contained units of analysis. By contrast, this paper draws on an inductive study of two global service firms to demonstrate how the implementation and success of an advanced task offshoring strategy depends on certain systemic interdependencies between (a) the strategy, (b) onshore employees’ motivation to transfer advanced tasks and (c) offshore employees’ motivation to spend effort on their tasks and stay with the firm. We analyse how these three elements interact and produce feedback loops to create an ‘offshoring system’. Extrapolating from our findings, we propose how the offshoring system is likely to develop within the external constraints set by the attainable expertise of offshore employees and by client demands.
History
School
- Business and Economics
Department
- Business
Published in
Journal of World BusinessVolume
51Issue
4Pages
548 - 567Citation
ZIMMERMANN, A. and RAVISHANKAR, M.N., 2016. A systems perspective on offshoring strategy and motivational drivers amongst onshore and offshore employees. Journal of World Business, 51 (4), pp. 548-567.Publisher
© ElsevierVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2016-01-27Publication date
2016-02-16Copyright date
2016Notes
This paper was accepted for publication in the journal Journal of World Business and the definitive published version is available at http://dx.doi.org/10.1016/j.jwb.2016.01.005ISSN
1090-9516Publisher version
Language
- en