May_User _centered_evaluation.pdf (115.54 kB)
User-centred evaluation of complex IT&T within an operational environment
The aim of this paper is to provide guidance for the user-centred evaluation of new
and complex Information Technology and Telecommunication systems within an
industrial operational environment. This paper draws upon practical and methodological
experience gained over a period of nearly a decade in order to:
• Discuss the efficacy or otherwise of some typical Human Factors evaluation
techniques
• Describe the common constraints that are likely to arise during an industriallybased
evaluation process
• Provide guidance for overcoming these barriers to a successful and informative
evaluation process
Specifically, this paper aims to identify some of the key requirements for undertaking
a successful evaluation process within a challenging environment and presents
recommendations to maximise the efficacy of the evaluation effort.
History
School
- Design
Pages
118311 bytesCitation
MAY, A.J., 2001. User-Centred Evaluation of Complex IT&T Within an Operational Environment'', Journal of Research and Practice in Information Technology, 33(1), pp. 83-97Publisher
© Australian Computer SocietyPublication date
2001Notes
This article was published in the journal, Journal of Research and Practice in Information Technology [© Australian Computer Society].ISSN
1443-458XLanguage
- en