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User-centred evaluation of complex IT&T within an operational environment

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journal contribution
posted on 2006-05-31, 09:26 authored by Andrew MayAndrew May
The aim of this paper is to provide guidance for the user-centred evaluation of new and complex Information Technology and Telecommunication systems within an industrial operational environment. This paper draws upon practical and methodological experience gained over a period of nearly a decade in order to: • Discuss the efficacy or otherwise of some typical Human Factors evaluation techniques • Describe the common constraints that are likely to arise during an industriallybased evaluation process • Provide guidance for overcoming these barriers to a successful and informative evaluation process Specifically, this paper aims to identify some of the key requirements for undertaking a successful evaluation process within a challenging environment and presents recommendations to maximise the efficacy of the evaluation effort.

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Pages

118311 bytes

Citation

MAY, A.J., 2001. User-Centred Evaluation of Complex IT&T Within an Operational Environment'', Journal of Research and Practice in Information Technology, 33(1), pp. 83-97

Publisher

© Australian Computer Society

Publication date

2001

Notes

This article was published in the journal, Journal of Research and Practice in Information Technology [© Australian Computer Society].

ISSN

1443-458X

Language

  • en

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