Burton et al RTM final version accepted with figures - Open Access July 26th.pdf (411.55 kB)
Identifying tensions in the servitized value chain
journal contribution
posted on 2016-09-22, 15:41 authored by Jamie Burton, Victoria StoryVictoria Story, Judy Zolkiewski, Chris Raddats, Tim Baines, Dominic MedwayServitization is recognized as an opportunity for manufacturing firms to harvest additional value by accessing new sources of revenue and expanding their reach up and down the value chain. It is a network activity, as it involves not just the servitizing firm but actors across the firm’s ecosystem. Most studies argue that servitization creates value for all network actors. However, service innovation activities may also result in the firm appropriating value from other actors, creating tensions in the network. Those tensions can undermine servitization efforts and destroy value for all participants. To avoid this outcome, firms must anticipate and manage tensions to create cooperative relationships with value chain partners. Through a series of semi-structured interviews with key actors at servitizing firms and their customers and intermediaries, we identified specific types and sources of tensions in the servitization process and explored how they might be mitigated or managed.
History
School
- Business and Economics
Department
- Business
Published in
Research-Technology ManagementVolume
59Issue
5Pages
38 - 47Citation
BURTON, J. ... et al, 2016. Identifying tensions in the servitized value chain. Research-Technology Management, 59 (5), pp.38-47.Publisher
Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2016-06-28Publication date
2016-08-26Notes
This is an Accepted Manuscript of an article published by Taylor & Francis in Research-Technology Management on 26 August 2016, available online: http://www.tandfonline.com/10.1080/08956308.2016.1208042.ISSN
0895-6308eISSN
1930-0166Publisher version
Language
- en