Sikveland Stokoe Practice Management 2017 IR.pdf (299.75 kB)
Effective telephone triage methods
journal contribution
posted on 2017-09-22, 12:35 authored by Rein Sikveland, Elizabeth StokoeThis article reports on the results of two studies into telephone calls from patients to receptionists at three different UK GP surgeries. The research shows how staff can drive the telephone call forwards to benefit both the practice and patients.
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
Practice ManagementVolume
27Issue
6Pages
20 - 22Citation
SIKVELAND, R.O. and STOKOE, E., 2017. Effective telephone triage methods. Practice Management, 27 (6), pp. 20-22.Publisher
© MA HealthcareVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2017-05-01Publication date
2017-06-14Notes
This document is the Accepted Manuscript version of a Published Work that appeared in final form in Practice Management, copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see https://doi.org/10.12968/prma.2017.27.6.20.Publisher version
Language
- en
