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The influence of commercial and customer orientation on utility efficiency: empirical evidence from NWSC, Uganda

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conference contribution
posted on 2018-02-12, 15:07 authored by Silver Mugisha, Sanford V. Berg, Gaddi N. Katashaya
Many water utilities in low income countries, in an effort to revamp their performances often begin with heavy infrastructural investment projects. Experience has shown that focussing on this engineering approach alone does not deliver the required efficiency gains. In this paper, we make use of data drawn from the operations of 14 NWSC utilities and our study covers the period 1995-2004. Due the non-availability of input price data and the need to account for ‘noise’ the study uses stochastic frontier analysis(SFA) to show that after a long spell of engineering orientation, a shift in emphasis to commercial/commercial orientation has a positive impact on reduction of utility technical inefficiencies.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

WEDC Conference

Citation

MUGISHA, S. ... et al, 2005. The influence of commercial and customer orientation on utility efficiency: empirical evidence from NWSC, Uganda. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 115-121.

Publisher

© WEDC, Loughborough University

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2005

Notes

This is a conference paper.

Other identifier

WEDC_ID:10261

Language

  • en

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    WEDC 31st International Conference

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