Organisational performance of Indian WATSAN

The Water and Sanitation (WATSAN) sector in India is going through a lot of changes. The effort by WEDC and DFID and also the opening up of the economy have provided the impetus for the changes in Water and Sanitation sector in India. In some large cities WATSAN is managed by autonomous bodies created for the purpose. In other locations ‘Municipal Corporations’ or other local bodies are responsible for ‘Water and Sanitation’ along with a number of other public services like schools, health, roads etc. The creation of autonomous organisations is to improve service quality and efficiency but such efforts are restricted to large cities. This study therefore examines the performance variations by size of organisations to understand the implications for managerial action.