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An analysis of potential performance improvement in Freetown’s water utility using the AquaRating system

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conference contribution
posted on 2018-02-12, 15:11 authored by Ansumana Swarray, Abdul Bangura, Maria Dillon
The water utility serving the capital of Sierra Leone, Guma Valley Water Company (GVWC) faces significant challenges delivering sustainable services. To determine the potential scope within GVWC for performance improvement and to identify areas of focus for the planned investment from international partners the AquaRating (AR) system was used for the first time in Africa. The final AR score of 9.62 has underscored the challenges GVWC is presently facing in the management and delivery of quality services. However, analysis at thematic and sub-thematic levels have highlighted some positive practices in corporate governance and stressed other areas, such as customer care and water treatment processes, where efforts should be focused over the next three years. Additionally, the AR results provide an objective baseline to measure improvements over time while GVWC aims to reach the global benchmark of what a ‘well performing’ utility does.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

WEDC Conference

Citation

SWARRAY, A. ... et al, 2017. An analysis of potential performance improvement in Freetown’s water utility using the AquaRating system. IN: Shaw, R.J. (ed). Local action with international cooperation to improve and sustain water, sanitation and hygiene (WASH) services: Proceedings of the 40th WEDC International Conference, Loughborough, UK, 24-28 July 2017, Paper 2698, 7pp.

Publisher

© WEDC, Loughborough University

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2017

Notes

This is a conference paper.

Other identifier

WEDC_ID:22752

Language

  • en

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    WEDC 40th International Conference

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