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Change and conflict in the academic library
journal contribution
posted on 2008-02-20, 15:24 authored by Catherine Edwards, Graham WaltonIt has been observed that "the libraries of colleges and
universities are changing faster than their respective
parent institutions. Essentially everything in and around
the library is changing: services, technologies,
organizational constructs, ownership and access policies,
values and most of the rest'' (Riggs, 1997). Invariably this
intensity of change will cause conflict on different scales
and levels and have serious implications for Library and
Information Services. Between 1996 and 1998 the eLib
IMPEL2 (Impact on People of Electronic Libraries) project
was able to monitor how this conflict was being
manifested. Using literature from both the management
and librarianship disciplines, the general concepts of
conflict are discussed, focusing on causes of conflict,
positive and negative impacts and different conflict
handling techniques. There is an overview concerning
how the theories and ideas on conflict drawn from the
management discipline apply within an academic library
context. After outlining the background to the IMPEL2
eLib project, examples of conflict found in academic
libraries are illustrated using data collected. In February
1999 examples of conflict were reviewed at a study day
for librarians who identified causes and possible conflict
management strategies. These are also presented.
History
School
- University Academic and Administrative Support
Department
- University Library
Citation
EDWARDS, C. and WALTON, G., 2000. Change and conflict in the academic library. Library management 21, pp. 35-41Publisher
© MCB University PressPublication date
2000Notes
This article is Restricted Access. It was published in the journal, Library management [© MCB University Press] is available at: http://www.emerald-library.com/info/journals/lm/lm.jspISSN
0143-5124Language
- en