Effective means of improving email communication

Email communication has become an integral part of the communication structure within organisations, but the problems it can cause are rarely assessed. The defects associated with email, which are related to both the quantity and the quality of email need to be understood by employees for them to become more effective users of email. Email training within organisations tends to focus on how to use email as a software package, without looking at when it is appropriate to use email and how to get your message across effectively. This thesis first explores email defects and how they impact on organisations. [Continues.]