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Heuristic evaluation for e-Government websites in Saudi Arabia

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conference contribution
posted on 2010-01-12, 10:03 authored by Abdulhadi M. Eidaroos, Stephen Probets, James A. Dearnley
This paper reports on an evaluation of two e-Government websites in Saudi Arabia. The aim of the research was to adapt a heuristic evaluation approach that would explain usability problems found on Saudi e-Government websites. The work defines an evaluative approach that offers a detailed view of web design on e-Government websites. The evaluation of the two websites gave a mixed picture with both sites meeting some of the heuristics to a greater or lesser extent. These results will facilitate the improvement of the websites allowing such websites to be more effective in the way they deliver information, and identified the current usability problems found in e-Government websites in Saudi Arabia.

Funding

This conference was organised by the University of Surrey and the Saudi Cultural Bureau in London.

History

School

  • Science

Department

  • Information Science

Citation

EIDAROOS, A.M., PROBETS, S.G. and DEARNLEY, J.A., 2009. Heuristic evaluation for e-Government websites in Saudi Arabia. IN: Aloqbi, A., Alsini, I. and Alzimani, K. (eds.). SIC: The Third Saudi International Conference, 5th-6th June 2009: Conference Proceedings.

Publisher

Saudi Students Clubs and Schools in the UK and the Republic of Ireland

Version

  • AM (Accepted Manuscript)

Publication date

2009

Notes

This conference paper was presented at SIC2009, held at the University of Surrey (Guildford, UK): www.sic09.org

ISBN

18446902020;9781844690206

Language

  • en