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Examining resistance, accommodation and the pursuit of aspiration in the Indian IT-BPO space: reflections on two case studies
journal contribution
posted on 2010-04-27, 16:05 authored by M.N. Ravishankar, Laurie Cohen, Amal El-SawadThis paper is based on case studies of two organizations: a financial services
company located in the United Kingdom and Mumbai, and an India-based
information technology (IT) services company. Although they operate in different
sectors and have some notable contrasts, both can be seen as typifying aspects
of India’s new economy. Our paper explores the lived experience of working in
this economy – a perspective which has been relatively neglected in the extant
literature. Drawing on Homi Bhabha’s (1994) notions of ambivalence and
mimicry, and V.S. Naipaul’s powerful illustrations of these concepts in his fiction
and non-fiction works, we report on how respondents talked about their
aspirations within India’s emerging economy, and examine their mobilization of
particular discursive resources as forms of accommodation and resistance to the
demands they face at work.
History
School
- Business and Economics
Department
- Business
Citation
RAVISHANKAR, M.N., COHEN, L. and EL-SAWAD, A., 2010. Examining resistance, accommodation and the pursuit of aspiration in the Indian IT-BPO space: reflections on two case studies. Industrial Relations Journal, 41 (2), pp. 154-167.Publisher
Blackwell Publishing Ltd / © The authorsVersion
- AM (Accepted Manuscript)
Publication date
2010Notes
This article was accepted for publication in the Industrial Relations Journal [© Blackwell Publishing Ltd] and the definitive version is available at: http://www.wiley.com/bw/journal.asp?ref=0019-8692&site=1ISSN
0019-8692;1468-2338Language
- en