eunis-2010-loughborough-fin_(2)[1].pdf (465.34 kB)
Changing the support model for students’ hardware
conference contribution
posted on 2010-07-06, 09:13 authored by Carys Thomas, Rob Kirkwood, T. Bruce NorrisIn September 2009 Loughborough University launched a PC Clinic service supporting students' own
computer hardware. Employing University students for a small number of hours each week to fit
around their study commitments, and working in partnership with a local company co-located within
the department, the PC Clinic provides initial diagnosis, and either a fix or referral to the hardware
support partner which provides a chargeable repair service. The paper will describe the background
to the service introduction, practicalities of setting up the PC Clinic, and lessons learnt.
History
School
- University Academic and Administrative Support
Department
- IT Services
Citation
THOMAS, C., KIRKWOOD, R. and NORRIS, T.B., 2010. Changing the support model for students’ hardware. EUNIS International Congress, 23-25 June 2010, Warsaw, Poland.Version
- NA (Not Applicable or Unknown)
Publication date
2010Notes
This is a conference paper, presented at EUNIS 2010: http://www.eunis.pl/Language
- en
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