506872.pdf (63.37 MB)
Capturing user requirements for smart hometechnology, to support industry practice
thesis
posted on 2011-02-25, 10:11 authored by William GreenThe home-orientated technology industry has grown rapidly since the 1980s. This
movement has been catalysed by an intensive evolution in technology development
and is reflected by academic and industry interest in the area. In combination with the
ubiquity of digital consumer products, such interest has driven the re-emergence of the
smart home as an ideal that, with a paradigmatic shift in human interaction with their
environment, will improve lifestyle and support independent living. Accordingly, the
smart home has come to represent an aspirational vision of the future. However,
despite the renewed interest in the area and a legacy of technology that has resulted in
confused, frustrated and disillusioned users, little research has been undertaken to
identify the perception of the user towards the smart home. Consequently, the
provision of guidance for industry practice and designers is severely limited.
To counteract technology that does not support user needs and to ensure the efficacy
of the smart home, this research captures the perception of the user towards existing
and future technology and reflects on the needs of state of the art industry practice. In
study one, eight workshops (N=55) captured positive anticipation and attitudes of users
towards the smart home but with some concerns and contradictory needs and
requirements. A contextual enquiry (N=12), incorporating a probe study and home
interview, explored technology usage in more depth. Differences in basic technology
usage, such as heating and lighting, revealed complex meanings behind the assumed
use of technology. User needs were embodied in a co-design workshop (N=8) in
which prototypes for the control of their smart home were modelled. Concepts for the
smart home are distinguished by functionality, the locus of control for human-system
interaction, and the nature of interaction. Despite the acknowledgement of the value of
perceptive and aware technology, users must perceive empowerment and ownership
of all activity in the home. To explore current practice in design and development for
the smart home, interviews were conducted with industry professionals (N=18) from
twelve companies and analysed according to a grounded theory method with a
constructionist approach. User centred design was found to be prevalent in the smart
home industry but compromises remained.
The user perceptions towards the smart home illustrate the challenges that the industry
must overcome, and provide a case study example of including the user throughout the
`fuzzy front end' of the design process. Although user centred design is often deemed
a panacea in the development of successful products, this study has found that
disparate views on user centred design have caused a misrepresentation of the user
and their importance. It is clear that companies want to be people-centred but effective
user centred design practice is seemingly not arbitrary. The most immediate needs for
successful professional practice of user centred smart home design have been
identified in this study and are supported with the provision of guidance that will
contribute to their understanding.
History
School
- Design and Creative Arts
Department
- Design
Publisher
Loughborough UniversityRights holder
© William GreenPublication date
2008Notes
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.EThOS Persistent ID
uk.bl.ethos.506872Language
- en
Supervisor(s)
Diane GyiQualification name
- PhD
Qualification level
- Doctoral
This submission includes a signed certificate in addition to the thesis file(s)
- I have submitted a signed certificate