Tools for sustainable operation and maintenance of urban infrastructure: tool 7a and tool 10

This booklet is a supplement to the WHO monograph Tools for assessing the O&M status of water supply and sanitation in developing countries which comprises nine tools for measuring and evaluating the effectiveness of operations and maintenance (O&M) of water supply and sanitation services. The WHO tools are: Tool 1: Effectiveness of the O&M management system Tool 2: Guidelines for an audit of O&M Tool 3: A framework for assessing the status of O&M Tool 4: Guidelines on O&M performance evaluation Tool 5: Guidelines on O&M performance reporting Tool 6: Guidelines for the selection of performance indicators Tool 7: Performance indicators for water supply and sanitation Tool 8: Potential information sources Tool 9: Participatory information-gathering. Tool 7 suggests performance indicators which are specific to water supply and sanitation; all other tools are generic and apply equally to any other of the urban services. Tool 7 has been produced as a supplement to Tool 7 which provides some indicators in relation to these other urban services. On inspection of Tools 7 and 7A, however, it can be seen that it is relatively straightforward to develop equivalent performance indicators oneself for one s own use. An additional Tool 10 has also been prepared to offer advice on indicators for technical, financial and institutional sustainability.