Stokoe JLSP (final) April 2015.pdf (437.72 kB)
Identifying and responding to possible ‘-isms’ in institutional encounters: alignment, impartiality and the implications for communication training
journal contribution
posted on 2015-05-19, 13:45 authored by Elizabeth StokoeThis paper examines sequences of interaction in which speakers utter a possible -ism; that is, something possibly racist, sexist, or otherwise prejudiced, in the course of making, warranting or defending against complaints. Recorded encounters between mediators and their (prospective) clients were analysed using conversation analysis. I show how participants orient to their own or recipients’ talk as possibly prejudiced, occasionally explicitly characterising that talk as racist (sexist, etc.). Mediators’ responses fell into one of two broad categories, either deleting (e.g., through reformulation) or challenging the -ism (e.g., through admonishment). Both involve misalignment or disaffiliation rather than the mediation-mandated impartial stance. Two upshots will be discussed. First, the fact that few instances of –isms are treated explicitly as such goes to the heart of debates in conversation analysis about warrants for particular kinds of observations, and the designed defeasibility of social action. Second, the paper discusses the way the data and analysis are used in communication training workshops with mediators, for whom such cases present challenges to their commitment to impartiality.
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
Journal of Language and Social PsychologyVolume
34Issue
4Citation
STOKOE, E., 2015. Identifying and responding to possible ‘-isms’ in institutional encounters: alignment, impartiality and the implications for communication training. Journal of Language and Social Psychology, 34(4), pp.427-445.Publisher
Sage Publications / © The AuthorVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015Notes
This paper was accepted for publication in Journal of Language and Social Psychology [© Sage] and the definitive version is available at: http://dx.doi.org/10.1177/0261927X15586572ISSN
1552-6526Publisher version
Language
- en