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IT exploitation through business transformation: experiences and implications
In recent years it has been argued that as information technology has become a largely undifferentiated commodity, the scope for organisations to use it strategically, to gain and sustain a competitive advantage, has significantly diminished. In this chapter, we seek to assess the extent to which organisations will need to switch the focus of their attention from IT development to ongoing IT exploitation, if they wish to deliver real value from their commoditised IT solutions. In particular, we seek to explore the complex relationship between software projects, organisational change and benefits delivery, to try to understand why, if IT is now such a readily available commodity, it still results in such a wide variety of organisational impacts and outcomes. In so doing, this chapter will seek to articulate and critique the strategies and approaches that organisations will need to adopt if they are to be more successful in managing the business change and delivering the business benefits that stem from the adoption of commoditised IT.
History
School
- Business and Economics
Department
- Business
Published in
Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business TransformationVolume
9783642449703Pages
3 - 13Citation
DOHERTY, N. and COOMBS, C., 2013. IT exploitation through business transformation: experiences and implications. IN: Owusu, G. et al. (eds.) Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation. Berlin Heidelberg: Springer, pp. 3 - 13.Publisher
© Springer-VerlagVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2013Notes
Closed access. This is a chapter from the book, Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation, published by Springer.ISBN
3642449697;9783642449697Publisher version
Language
- en