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Towards an understanding of the role of business intelligence systems in organisational knowing
journal contribution
posted on 2015-11-06, 12:01 authored by Robert Galliers, Arisa SholloRecent advances in information technology (IT), such as the advent of business intelligence (BI) systems, have increased the ability of organisations to collect and analyse data to support decisions. There is little focus to date, however, on how BI systems might play a role in organisational knowledge creation – in organisational knowing. We develop a conceptual framework of organisational knowing based on a synthesis of the literature, and use this as a framework to investigate how BI systems facilitate knowing in a case organisation. We identify two practices triggered by BI systems that distinguish them from prior applications of IT: the ability to initiate problem articulation and dialogue, and that of data selection (e.g. to address information needs of organisational decision makers at different managerial levels). This study provides empirical evidence of the performative outcome of BI systems in relation to organisational knowing through the practices of articulation and data selection. It provides a practice perspective on BI and focuses on the role of BI systems in organisational knowing thereby opening up a new departure for BI research that considers the implications of BI systems in organisations with actual practice in mind.
History
School
- Business and Economics
Department
- Business
Published in
Information Systems Journal: an international journal promoting the study and practice of information systemsVolume
26Issue
4Pages
339 - 367Citation
GALLIERS, R.D. and SHOLLO. A., 2016. Towards an understanding of the role of business intelligence systems in organisational knowing. Information Systems Journal, In Press.Publisher
© WileyVersion
- SMUR (Submitted Manuscript Under Review)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015-04-21Notes
This paper is in closed access.ISSN
1365-2575Publisher version
Language
- en