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Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies
conference contribution
posted on 2015-11-20, 09:49 authored by Sam KayagaSam Kayaga, Josses Mugabi, William KingdomUrban water utilities in the world’s developing economies are faced with challenges of scaling up services to cope with the rapid rate of urbanisation, and sustaining the service delivery. It is increasingly being recognised in development management that institutional capacity is a precursor for sustainable service delivery. This paper describes a process undertaken to develop an outline Water Utility Maturity (WUM) model, a novel tool for evaluating institutional capacity of urban water utilities. The conceptual framework for the WUM model was derived following an extensive literature review that examined the various conceptualisations of institutional sustainability, institutional capacity and performance, in the context of urban water services. The WUM model is designed to be flexible and considers different levels of institutional capacity. There is need to validate the model through further empirical research.
Funding
This study was conducted under the auspices of the Sustainable Development Department of the World Bank, and was partly financed by Water Partnership Program and the AusAid Policy and Decentralization Trust Fund.
History
School
- Architecture, Building and Civil Engineering
Published in
International Conference on Governance and Service Delivery in Developing EconomiesCitation
KAYAGA, S., MUGABI, J. and KINGDOM, W., 2015. Use of a capability-maturity model to evaluate institutional capacity of urban water utilities in developing economies. IN: International Conference on Governance and Service Delivery in Developing Economies, Kampala, Uganda, 24-28th, Aug.Publisher
© Uganda Management InstitutueVersion
- SMUR (Submitted Manuscript Under Review)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015Notes
This paper is in closed access.Publisher version
Language
- en