jackson_email.pdf (103.29 kB)
Email training significantly reduces email defects
journal contribution
posted on 2006-06-15, 10:16 authored by Anthony K. Burgess, Tom JacksonTom Jackson, Janet EdwardsOrganisations are now becoming aware of the problems associated with email use and
are keen to reduce these defects. These email defects relate to the ineffective way that
email is used within organisations, and are not only limited to the volume of email
that is sent and received, but also the quality of the email content. Email defects lead
to inefficiencies within the workplace as employees spend more time dealing with
email rather than doing other aspects of their job. This paper firstly examines how
email is used within a large organisation and highlights the defects associated with
email. The initial results show that these defects affect some groups of employees
more than others. The paper also reports on the effectiveness of email training in
reducing the defects associated with email use. The results show that some of these
defects are related and that training can significantly reduce some of the email defects
and improve the way people write emails.
History
School
- Science
Department
- Information Science
Pages
76966 bytesCitation
BURGESS, JACKSON and EDWARDS, 2005. Email training significantly reduces email defects. International Journal of Information Management, 25(1), pp. 71-83Publisher
© ElsevierPublication date
2005Notes
This article was published in the journal, International Journal of Information Management [© Elsevier]. The definitive version is available at: http://www.sciencedirect.com/science/journal/02684012.ISSN
0268-4012Language
- en