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Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract
journal contribution
posted on 2017-02-14, 16:38 authored by Eleni Lioliou, Angelika ZimmermannAngelika Zimmermann, Leslie Willcocks, Lan GaoThis study aims to contribute to the literature on IT outsourcing governance
by advancing our understanding of mechanisms of substitution and complementarity
between formal and relational governance. Our study illustrates certain conditions
under which substitution and complementarity can occur and depicts a two-way
causal relationship between them. Our examination further provides a more indepth
assessment of relational governance by using the concept of the psychological
contract. Our results demonstrate that the psychologically binding nature of the psychological
contract makes it a particularly forceful substitute to formal governance,
while its associations with other relationship aspects make it a forceful complement.
History
School
- Business and Economics
Department
- Business
Published in
Information Systems JournalVolume
24Issue
6Pages
503 - 535Citation
LIOLIOU, E. ... et al., 2014. Formal and relational governance in IT outsourcing: substitution, complementarity and the role of the psychological contract. Information Systems Journal, 24 (6), pp.503-535.Publisher
© John Wiley & SonsVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2014-03-23Publication date
2014-07-24Notes
Closed access.ISSN
1350-1917eISSN
1365-2575Publisher version
Language
- en