Jun_ERG SPECIAL ISSUE SUBMISSION-REVISED.pdf (1.04 MB)
A participatory systems approach to design for safer integrated medicine management
journal contribution
posted on 2017-03-21, 13:23 authored by Gyuchan Thomas JunGyuchan Thomas Jun, Nye Canham, Ander Altuna-Palacios, James R. Ward, Ran Bhamra, Stephen Rogers, Amalin Dutt, Priyal ShahIt is recognised that whole systems approaches are required in the design and development of complex healthcare services. Application of a systems approach benefits from the involvement of key stakeholders. However, participation in the context of community based healthcare is particularly challenging due to busy and geographically distributed stakeholders. This study used action research to investigate what processes and methods were needed to successfully employ a participatory systems approach. Three participatory workshops planned and facilitated by method experts were held with 30 representative stakeholders. Various methods were used with them and evaluated through an audit of workshop outputs and a qualitative questionnaire. Findings on the method application and participation are presented and methodological challenges are discussed with reference to further research.
Practitioner Summary: This study provides practical insights on how to apply a participatory systems approach to complex healthcare service design. Various template-based methods for systems thinking and risk-based thinking were efficiently and effectively applied with stakeholders.
Funding
This work was funded by NHS Islington Clinical Commissioning Group (CCG).
History
School
- Mechanical, Electrical and Manufacturing Engineering
Published in
Ergonomics: an international journal of research and practice in human factors and ergonomicsVolume
61Issue
1Citation
JUN, G.T. ...et al. 2017. A participatory systems approach to design for safer integrated medicine management. Ergonomics, 61 (1), pp.48-68.Publisher
© Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2017-05-05Publication date
2017-06-02Notes
This is an Accepted Manuscript of an article published by Taylor & Francis in Ergonomics on 2 June 2017, available online: http://www.tandfonline.com/10.1080/00140139.2017.1329939.ISSN
1366-5847Publisher version
Language
- en