AM-August 2014.pdf (1.14 MB)
Football fans may forgive bad treatment, but customers won't
Football fans may forgive bad treatment, but customers won't
History
School
- Business and Economics
Department
- Business
Published in
Automotive Ma42nagementPages
42 - 42Citation
SAKER, J.M., 2014. Football fans may forgive bad treatment, but customers won't. Automotive Management, August, pp. 42.Publisher
Bauer MediaVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2014-07-07Publication date
2014Notes
This paper was accepted for publication in the magazine Automotive Management and appears here with the kind permission of the publisher.Language
- en