ecp18150057.pdf (27.92 MB)
Weaving the threads: Service innovation with textile artisan communities
conference contribution
posted on 2018-05-21, 15:01 authored by Francesco Mazzarella, Val MitchellVal Mitchell, Andrew MayAndrew May, M. Carolina Escobar-TelloThis paper reports on a participatory case study conducted for a doctoral research project, investigating how service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The service designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a service platform. In conclusion, this paper discusses the diverse roles the service designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.
History
School
- Design
Published in
ServDes 2018: Proof of ConceptCitation
MAZZARELLA, F. ... et al, 2018. Weaving the threads: Service innovation with textile artisan communities. IN: Meroni, A., Ospina Medina, A.M. and Villari, B. (eds). ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, Milan, Italy, 18-20 June 2018, pp.679-695, Article no. 057.Publisher
Linkoping University Electonic Press, Linkopings universitetVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial 3.0 Unported (CC BY-NC 3.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by-nc/3.0/Acceptance date
2018-01-31Publication date
2018Notes
This conference paper is Open Access. It is published by Linkoping University Electonic Press, Linkopings universitet under the Creative Commons Attribution-NonCommercial 3.0 Unported Licence (CC BY-NC). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc/3.0/.ISBN
9789176852378ISSN
1650-3686eISSN
1650-3740Publisher version
Book series
Linkoping Electronic Conference Proceedings;150Language
- en