Kunze_ManuscriptFinal_v3.pdf (721.05 kB)
Automation transparency: Implications of uncertainty communication for human-automation interaction and interfaces
journal contribution
posted on 2018-11-12, 13:56 authored by Alexander Kunze, Steve SummerskillSteve Summerskill, Russell MarshallRussell Marshall, Ashleigh FiltnessAshleigh FiltnessOperators of highly automated driving systems may exhibit behaviour characteristic for overtrust issues due to an insufficient awareness of automation fallibility. Consequently, situation awareness in critical situations is reduced and safe driving performance following emergency takeovers is impeded. A driving simulator study was used to assess the impact of dynamically communicating system uncertainties on monitoring, trust, workload, takeovers, and physiological responses. The uncertainty information was conveyed visually using a stylised heart beat combined with a numerical display and users were engaged in a visual search task. Multilevel analysis results suggest that uncertainty communication helps operators calibrate their trust and gain situation awareness prior to critical situations, resulting in safer takeovers. Additionally, eye tracking data indicate that operators can adjust their gaze behaviour in correspondence with the level of uncertainty. However, conveying uncertainties using a visual display significantly increases operator workload and impedes users in the execution of non-driving related tasks.
History
School
- Design
Published in
ErgonomicsVolume
62Issue
3Pages
345-360Citation
KUNZE, A. ... et al., 2019. Automation transparency: Implications of uncertainty communication for human-automation interaction and interfaces. Ergonomics, 62(3), pp. 345-360.Publisher
© Taylor & FrancisVersion
- AM (Accepted Manuscript)
Publisher statement
This is an Accepted Manuscript of an article published by Taylor & Francis in Ergonomics on 05 Feb 2019, available online: https://doi.org/10.1080/00140139.2018.1547842Acceptance date
2018-11-05Publication date
2019-02-05ISSN
0014-0139Publisher version
Language
- en