Thesis-2000-MacDougal.pdf (18.17 MB)
Marketing principles and practice in public libraries in the United Kingdom and Republic of Ireland: a qualitative analysis of strategy development and implementation, including a comparative study of local authority leisure services
thesis
posted on 2010-11-26, 11:04 authored by Jennifer MacDougallThe thesis investigated the application and implementation of marketing practices in
public library services in the UK and Republic of Ireland, using local authority
leisure services as a comparator. The empirical research included both qualitative
and quantitative methodologies to assess marketing strategy development in public
libraries, using a comparison with local authority leisure services to provide a
contextual framework. The research covered the period 1991-1999, using a
triangulation approach of national questionnaire surveys, case study interviews and
document analysis, as well as extensive reference to the relevant literature.
The research was conducted during a period of increasing economic, political and
social pressure to improve the effectiveness and efficiency of public sector services.
The growth of consumerism in the 1980s and 90s had increased pressures on public
libraries to provide an even wider range of quality services at a time of financial
restraint.
The hypotheses for the research were: that marketing principles, which have been
modified to meet the needs of not-for-profit services, are essential for the delivery
of effective public library services; the successful implementation of such relevant
marketing principles and practice in public library services is dependent on a range
of organizational, environmental and cultural constraints.
The research found the hypotheses to be valid; there were a number of significant
constraints on public library marketing, including government legislation, budget
reductions, local government reorganization, and a lack of marketing awareness and
customer orientation. Recommendations included the fundamental reorientation of
library service delivery from a product orientated organization to a customer
focused service; further research to investigate the linkages between marketing tools
and the principles of total quality management; and research into the marketing
training and continuing education needs of senior managers, the marketing
awareness of elected members, and the in-house training of all library staff in
marketing theory and techniques.
History
School
- Science
Department
- Information Science
Publisher
© Jennifer MacDougallPublication date
2000Notes
A Doctoral Thesis. Submitted in partial fulfillment of the requirements for the award of Doctor of Philosophy of Loughborough University.EThOS Persistent ID
uk.bl.ethos.343941Language
- en