Loughborough University
Leicestershire, UK
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Browsing by Author Chowdhury, Ilma Nur

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Issue DateTitleAuthor(s)
2015A cross-cultural comparison of business complaint management expectationsHenneberg, Stephan C.; Gruber, Thorsten; Reppel, Alexander E.; Naudé, Peter; Ashnai, Bahar; Huber, Frank; Chowdhury, Ilma Nur
2016Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networksChowdhury, Ilma Nur; Gruber, Thorsten; Zolkiewski, Judy
2012Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: a comparative studyGruber, Thorsten; Lowrie, Anthony; Brodowsky, Glen H.; Reppel, Alexander E.; Voss, Roediger; Chowdhury, Ilma Nur
2011Service recovery in higher education: does national culture play a role?Gruber, Thorsten; Chowdhury, Ilma Nur; Reppel, Alexander E.
Showing results 1 to 4 of 4