Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Browsing by Author Lo, Kathy Pui Ying

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:   
Sort by: In order: Results/Page Authors/Record:
Showing results 1 to 5 of 5
Issue DateTitleAuthor(s)
2011Designing service evidence for positive relational messagesLo, Kathy Pui Ying
2008Hotel stay scenarios based on emotional design researchLo, Kathy Pui Ying
2014Hybrid touchpoints for relational service in social innovation: a case study of "Eat Me!"Lo, Kathy Pui Ying
2011Relational messages in product designLo, Kathy Pui Ying
2012Service design strategies for customization: implications of conflicting emotions and concernsLo, Kathy Pui Ying
Showing results 1 to 5 of 5