Loughborough University
Leicestershire, UK
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Loughborough University

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Browsing by Author Voss, Roediger

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Issue DateTitleAuthor(s)
2008Designing and conducting online interviews to investigate interesting consumer phenomenaGruber, Thorsten; Szmigin, Isabelle; Reppel, Alexander E.; Voss, Roediger
2006The desired qualities of customer contact employees in complaint handling encountersGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger
2006The desired teaching qualities of lecturers in higher education: a means end analysisVoss, Roediger; Gruber, Thorsten
2009Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint-handling encountersGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger
2010Examining student satisfaction with higher education services: using a new measurement toolGruber, Thorsten; Fuss, Stefan; Voss, Roediger; Glaeser-Zikuda, Michaela
2009Handling customer complaints effectively: a comparison of the value maps of female and male complainantsGruber, Thorsten; Szmigin, Isabelle; Voss, Roediger
2012Investigating the influence of professor characteristics on student satisfaction and dissatisfaction: a comparative studyGruber, Thorsten; Lowrie, Anthony; Brodowsky, Glen H.; Reppel, Alexander E.; Voss, Roediger; Chowdhury, Ilma Nur
2008Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfactionGruber, Thorsten; Reppel, Alexander E.; Szmigin, Isabelle; Voss, Roediger
2010Understanding the characteristics of effective professors: the student's perspectiveGruber, Thorsten; Reppel, Alexander E.; Voss, Roediger
2010Which classroom service encounters make students happy or unhappy?: insights from an online CIT studyVoss, Roediger; Gruber, Thorsten; Reppel, Alexander E.
Showing results 1 to 10 of 10