Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

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Issue DateTitleAuthor(s)
2016When do customers get what they expect? Understanding the ambivalent effects of customers’ service expectations on satisfactionHabel, Johannes; Alavi, Sascha; Schmitz, Christian; Schneider, Janina-Vanessa; Wieseke, Jan
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