Loughborough University
Leicestershire, UK
LE11 3TU
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Loughborough University

Loughborough University Institutional Repository

Browsing by Subject Customer satisfaction

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Issue DateTitleAuthor(s)
2012A satisfaction based framework for continuous development of PSSNg, Felix; Harding, Jennifer A.; Rosamond, Emma L.
2013Understanding satisfying service encounters in retail banking – a dyadic perspectiveKania, Nathalie; Gruber, Thorsten
Showing results 4 to 5 of 5