The purpose of this research is to develop and test a model of the relationships
between several external and various mediating variables and the end-users'
satisfaction and usage of spreadsheets.
The present research takes several steps toward establishing a valid motivational
model of the end-users. Two fairly general, well-established theoretical models (i)
'theory of reasoned action' (TRA) of human behaviour from social psychology and
(ii) 'technology acceptance model' (TAM) from management information systems
were chosen as paradigms within which to formulate an extended model Several
adaptations to these paradigms were introduced in order to make them applicable
to the present context building upon and integrating previous research in a
This led to a model which was tested by a nine page questionnaire with 129 entries.
Response data was collected from a cross-sectional survey of 333 university
students who have been out for one year training in industry across the UK.
A careful reliability and validity analysis for the measures used in the survey was
conducted. Multiple regression analysis, path analysis, and LISREL modelling
were used as different data analysis techniques. The analysis in part gave good
support for the initial model considered but also indicated some shortcomings in
the two base models.
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy of Loughborough University.