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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/10729

Title: Application of faceted classification to in-service records
Authors: Goh, Yee M.
Giess, Matt
Stewart, Dave
McMahon, Chris
Keywords: Product-service systems
Feedback
Information organisation
Service records
Issue Date: 2008
Publisher: © IDMME
Citation: GOH, Y.M. ... et al, 2008. Application of faceted classification to in-service records. Presented at IDMME - Virtual Concept 2008 the 7th International Conference on Integrated Design and Manufacturing in Mechanical Engineering (IDMME 2008), 8th-10th October 2008, Beijing.
Abstract: Information about the functional or operational performance of the product through life is useful in providing validation and updating of knowledge assumed at the design stage. The collection and exploitation of feedback from experience in service allows engineers to reassess and refine their original assumptions, and this new understanding in turn informs the next design cycle. Current feedback documentation of in-service occurrences (issues, requests, etc.) is found to be inconsistent, thus reducing the ability to reuse operational information for design improvements. We argue that enhanced information representation and organisation not only allows for improved retrieval in general but also provides a suitable basis for analysis and inference of design-induced issues from the information collection. The paper will discuss an approach to information organisation based on faceted classification to enhance retrieval and reuse of in-service information feedback.
Description: This conference paper is closed access.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/10729
Appears in Collections:Closed Access (Mechanical and Manufacturing Engineering)

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