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|Title: ||Information availability at the competitive bidding stage for service contracts|
|Authors: ||Kreye, Melanie E.|
Goh, Yee M.
Newnes, Linda B.
|Issue Date: ||2013|
|Publisher: ||© Emerald|
|Citation: ||KREYE, M.E., GOH, Y.M. and NEWNES, L.B., 2013. Information availability at the competitive bidding stage for service contracts. Journal of Manufacturing Technology Management, 24 (7), pp. 976-997.|
|Abstract: ||Sustainable production and consumption have become more important internationally which has led to the transformation of market structures and competitive situations into the direction of servitisation [Baines et al., 2011; Bandinelli and Gamberi, 2011]. For a manufacturing company the shift towards being a service provider is characterised by a high level of uncertainty about the future strategic development of the company caused by e.g. inadequate knowledge and information [Song et al., 2007]. For this research, a service is defined as an activity or a process which is aimed at the change of the state of the service issue such as the repair of a machine or the supply of flying hours for an aircraft [Araujo and Spring, 2006; Gadrey, 2000]. [...continues].|
|Description: ||This article was published in the Journal of Manufacturing Technology Management [© Emerald] and the published version is available at: http://dx.doi.org/10.1108/JMTM-05-2012-0059|
|Version: ||Accepted for publication|
|Publisher Link: ||http://dx.doi.org/10.1108/JMTM-05-2012-0059|
|Appears in Collections:||Published Articles (Mechanical, Electrical and Manufacturing Engineering)|
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