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Title: Client-centred design evolution via functional prototyping
Authors: de Beer, D.J.
Campbell, R.I.
Truscott, M.
Barnard, L.
Booysen, G.J.
Keywords: Product design
Customer involvement
Issue Date: 2009
Publisher: © Inderscience
Citation: DE BEER, D.J. ... et al., Client-centred design evolution via functional prototyping. International Journal of Product Development, 8 (1), pp. 22 - 41.
Abstract: The product design process involves communication of potential design solutions to customers. Fully functional prototypes are most suitable for this because they are readily accepted and allow simultaneous evaluation of all design criteria. However, they are often seen as expensive, time-consuming and not fully representative of the final product material. Therefore, they are usually reserved for customer validation of the final design rather than to keep them involved in every product evolution iteration. This research proposes that rapid prototypes should be used to facilitate a method referred to as Customer Interaction through Functional Prototypes (CIFP). An action research methodology was employed to test the efficacy of applying this method to a real-world product design brief. Customers were able to fully evaluate the aesthetic, ergonomic and functional parameters of the product during every design iteration. This resulted in accelerated product development, sensitivity to the client's needs, a new dimension of 'natural' communication and a successful product design.
Description: This article was published in the International Journal of Product Development [© Inderscience] and the definitive version is available at: http://dx.doi.org/10.1504/IJPD.2009.023747
Version: Accepted for publication
DOI: 10.1504/IJPD.2009.023747
URI: https://dspace.lboro.ac.uk/2134/10891
Publisher Link: http://dx.doi.org/10.1504/IJPD.2009.023747
ISSN: 1477-9056
Appears in Collections:Published Articles (Design School)

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