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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/11589

Title: Capturing volunteered information for inclusive service design: potential benefits and challenges
Authors: Parker, Christopher J.
May, Andrew
Mitchell, Val
Keywords: Volunteered Geographic Information
Inclusive service design
Human factors
Crowdsourcing
Issue Date: 2013
Publisher: © Bloomsbury Journals (formerly Berg Journals)
Citation: PARKER, C.J., MAY, A. and MITCHELL, V., 2013. Capturing volunteered information for inclusive service design: potential benefits and challenges. The Design Journal, 16 (2), Special Issue on Inclusive Design, pp. 197-218.
Abstract: Inclusive Design focuses on understanding the broad spectrum of peoples’ needs and abilities, with a view to developing more successful products and services. However, peoples’ experiences with products and services are dynamic and multi-layered, presenting a unique set of challenges for Inclusive Designers. This paper presents the concept of Volunteered Geographic Information (VGI) as an integral part of future inclusive services. By utilising crowd-sourced data, services can become more efficient, intuitive and relevant for a wider population than previously possible. The potential benefits and challenges are presented and explored through a series of qualitative case studies. These focus on the differences in data generated by disabled and older people, and the uniqueness of the information gained. This type of information has the potential to provide a better match between user needs and service delivery, and enable the successful longer-term evolution of services.
Description: This article was published in the Design Journal [© Bloomsbury Publishing Plc] and the definitive version is available at: http://dx.doi.org/10.2752/175630613X13584367984947
Version: Accepted for publication
DOI: 10.2752/175630613X13584367984947
URI: https://dspace.lboro.ac.uk/2134/11589
Publisher Link: http://dx.doi.org/10.2752/175630613X13584367984947
ISSN: 1460-6925
Appears in Collections:Published Articles (Design School)

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