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|Title: ||The desired teaching qualities of lecturers in higher education: a means end analysis|
|Authors: ||Voss, Roediger|
|Keywords: ||Service quality|
Means and ends
|Issue Date: ||2006|
|Publisher: ||© Emerald Group Publishing Limited|
|Citation: ||VOSS, R. and GRUBER, T., 2006. The desired teaching qualities of lecturers in higher education: a means end analysis. Quality Assurance in Education, 14 (3), pp. 217-242.|
|Abstract: ||Purpose – The study aims to develop a deeper understanding of the teaching qualities of
effective lecturers that students desire and to uncover the constructs that underlie these desire
expectations and reveal the underlying benefits that students look for.
Design/Methodology/Approach - A semi-standardized qualitative technique called laddering
was applied that allows researchers to reach deeper levels of reality and to reveal the reasons
behind the reasons. The study was conducted amongst teacher education students at a large
German University of Education and laddering questionnaires were handed out to 53 students
enrolled in a business management course.
Findings – The exploratory study gave a valuable first insight into the desired qualities of
lecturers. In particular, the study results indicate that students want lecturers to be
knowledgeable, enthusiastic, approachable, and friendly. Students predominately want to
encounter valuable teaching experiences to be able to pass tests and to be prepared for their
profession. This study also showed that students are mainly concerned about vocational
aspects of their studies and are less interested in their subject.
Research limitations/implications – Due to the exploratory nature of the study and the scope
and size of its sample, the results outlined are tentative in nature. As the study involved only a
single group of university students from one university, the results cannot be generalized to
the student population as a whole.
Originality/value – The study was the first to successfully apply the means-end approach and
the laddering technique to the issue of service quality in higher education. The study has,
hopefully opened up an area of research and methodology that could provide considerable
further benefits for researchers interested in this topic.|
|Version: ||Accepted for publication|
|Publisher Link: ||http://dx.doi.org/10.1108/09684880610678540|
|Appears in Collections:||Published Articles (Business School)|
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