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Title: The desired teaching qualities of lecturers in higher education: a means end analysis
Authors: Voss, Roediger
Gruber, Thorsten
Keywords: Service quality
Higher education
Means and ends
Laddering
Issue Date: 2006
Publisher: © Emerald Group Publishing Limited
Citation: VOSS, R. and GRUBER, T., 2006. The desired teaching qualities of lecturers in higher education: a means end analysis. Quality Assurance in Education, 14 (3), pp. 217-242.
Abstract: Purpose – The study aims to develop a deeper understanding of the teaching qualities of effective lecturers that students desire and to uncover the constructs that underlie these desire expectations and reveal the underlying benefits that students look for. Design/Methodology/Approach - A semi-standardized qualitative technique called laddering was applied that allows researchers to reach deeper levels of reality and to reveal the reasons behind the reasons. The study was conducted amongst teacher education students at a large German University of Education and laddering questionnaires were handed out to 53 students enrolled in a business management course. Findings – The exploratory study gave a valuable first insight into the desired qualities of lecturers. In particular, the study results indicate that students want lecturers to be knowledgeable, enthusiastic, approachable, and friendly. Students predominately want to encounter valuable teaching experiences to be able to pass tests and to be prepared for their profession. This study also showed that students are mainly concerned about vocational aspects of their studies and are less interested in their subject. Research limitations/implications – Due to the exploratory nature of the study and the scope and size of its sample, the results outlined are tentative in nature. As the study involved only a single group of university students from one university, the results cannot be generalized to the student population as a whole. Originality/value – The study was the first to successfully apply the means-end approach and the laddering technique to the issue of service quality in higher education. The study has, hopefully opened up an area of research and methodology that could provide considerable further benefits for researchers interested in this topic.
Version: Accepted for publication
DOI: 10.1108/09684880610678540
URI: https://dspace.lboro.ac.uk/2134/11919
Publisher Link: http://dx.doi.org/10.1108/09684880610678540
ISSN: 0968-4883
Appears in Collections:Published Articles (Business School)

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