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Title: The value of the banker-customer relationship: experience of individual voluntary arrangements
Authors: Pond, Keith
Issue Date: 2000
Publisher: © Palgrave Macmillan
Citation: POND, K., 2000. The value of the banker-customer relationship: experience of individual voluntary arrangements. Journal of Financial Services Marketing, 5(1), pp. 32-39
Abstract: Over the last ten to fifteen years, and in response to the huge growth in demand for unsecured consumer credit, UK banks have reviewed, automated, de-skilled and streamlined traditional credit assessment techniques. In pursuit of margin and market share, today’s due diligence relies increasingly on centralised data and statistical “certainty”. During this same period the nature of the banks’ “safety net”, the sanction of bankruptcy and court action, has changed too. The effect of this is not only to increase the potential for recovery, in respect of bad debts, but also to increase the moral hazard problem. However, increased risk is masked by creditor power in recovery situations. This paper draws on theoretical and empirical research from legal, ethical and economic viewpoints and suggests that a reappraisal of this aspect of the banker-customer relationship is essential to restore trust, prudence and long-term profitability
Description: This article has been published in the journal, Journal of Financial Services Marketing [© Palgrave Macmillan]. The definitive version is available at: http://www.palgrave-journals.com/fsm/index.html.
URI: https://dspace.lboro.ac.uk/2134/1216
ISSN: 1363-0539
Appears in Collections:Published Articles (Business)

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