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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/12198

Title: Facilitating client value creation in the conceptual design phase of construction projects: A workshop approach
Authors: Thyssen, Mikael H.
Emmitt, Stephen
Bonke, Sten
Kirk-Christoffersen, Anders
Keywords: Briefing
Design management
Lean design management
Value management
Issue Date: 2010
Publisher: © Earthscan
Citation: THYSSEN, M.H. ... et al., 2010. Facilitating client value creation in the conceptual design phase of construction projects: A workshop approach. Architectural Engineering and Design Management, 6 (1), pp. 18 - 30.
Abstract: If client values are not fully understood in a construction project it is likely to result in either low fulfilment of client expectations or multiple design alterations during the project process which lead to additional costs and frustration among the project participants. However, it is not a straightforward management task to operationalize client value in construction. Within this context, the client group comprises multiple stakeholders, which often have conflicting goals and values that may not be fully realized by the stakeholders themselves. The management challenge is further complicated by the fact that the delivery team, which is responsible for understanding and delivering client value, is made up of even more different parties. The article reports the initial outcome of a joint research project between academics and practitioners, which aims to develop a practical workshop model that incorporates client values into the conceptual design of construction projects. The workshop model draws on value management and lean thinking as underlying principles in an attempt to address the ambiguous concept of 'value'. ©2010 Earthscan.
Description: Closed access. This paper was published in the journal, Architectural Engineering and Design Management [© Earthscan] and the definitive version is available at: http://dx.doi.org/10.3763/aedm.2008.0095
Version: Published
DOI: 10.3763/aedm.2008.0095
URI: https://dspace.lboro.ac.uk/2134/12198
Publisher Link: http://dx.doi.org/10.3763/aedm.2008.0095
ISSN: 1745-2007
Appears in Collections:Closed Access (Architecture, Building and Civil Engineering)

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