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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/12403

Title: Crowd satisfaction at sporting events
Authors: Kendrick, Victoria L.
Haslam, Roger
Waterson, Patrick
Issue Date: 2013
Publisher: © Taylor & Francis
Citation: KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2013. Crowd satisfaction at sporting events. Contemporary Ergonomics and Human Factors, Proceedings of the international conference on Ergonomics & Human Factors 2013, Cambridge, UK, 15-18 April 2013, pp. 236 - 241.
Abstract: This paper presents findings from in depth semi-structured interviews with event organisers and deliverers, investigating the organisation, coordination, and security of a variety of spectator sporting events. Safety was identified by those responsible for organising and delivering events as a key priority, with less attention given to user experience, crowd comfort and satisfaction. An evidence based description was developed to embody findings of the current study, illustrating the central issues that influence crowd satisfaction within spectator sporting events: anticipation, facilities, and planning (prior to the event); influences and monitoring (carried out during the event); and reflection (engaged in after the event).
Description: This paper was published in Contemporary Ergonomics and Human Factors [© Taylor & Francis] and the definitive version is available at: http://dx.doi.org/10.1201/b13826-52
Version: Accepted for publication
DOI: 10.1201/b13826-52
URI: https://dspace.lboro.ac.uk/2134/12403
Publisher Link: http://dx.doi.org/10.1201/b13826-52
ISBN: 978-1-138-00042-1
Appears in Collections:Conference Papers and Presentations (Design School)

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