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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/12422

Title: E-commerce websites for developing countries – a usability evaluation framework
Authors: Hasan, Layla
Morris, Anne
Probets, Steve
Keywords: Developing countries
E-commerce websites
Electronic commerce
Google Analytics
Heuristic evaluation
Multi-faceted evaluation
User testing
Issue Date: 2013
Publisher: © Emerald Group Publishing Limited
Citation: HASAN, L., MORRIS, A. and PROBETS, S., 2013. E-commerce websites for developing countries – a usability evaluation framework. Online Information Review, 37 (2), pp. 231 - 251.
Abstract: Purpose – The purpose of this paper is to develop a methodological usability evaluation approach for e-commerce websites in developing countries. Design/methodology/approach – A multi-faceted usability evaluation of three Jordanian e-commerce websites was used, where three usability methods (user testing, heuristic evaluation and web analytics) were applied to the sites. Findings – A four-step approach was developed to facilitate the evaluation of e-commerce sites, mindful of the advantages and disadvantages of the methods used in identifying specific usability problems. Research limitations/implications – The approach was developed and tested using Jordanian users, experts and e-commerce sites. The study compared the ability of the methods to detect problems that were present, however, usability issues not present on any of the sites could not be considered when creating the approach. Practical implications – The approach helps e-commerce retailers evaluate the usability of their websites and understand which usability method(s) best matches their need. Originality/value – This research proposes a new approach for evaluating the usability of e-commerce sites. A novel aspect is the use of web analytics (Google Analytics software) as a component in the usability evaluation in conjunction with heuristics and user testing.
Description: This article was published in the journal, Online Information Review [© Emerald Group Publishing Limited] and the definitive version is available at: http://dx.doi.org/10.1108/OIR-10-2011-0166
Version: Accepted for publication
DOI: 10.1108/OIR-10-2011-0166
URI: https://dspace.lboro.ac.uk/2134/12422
Publisher Link: http://dx.doi.org/10.1108/OIR-10-2011-0166
ISSN: 1468-4527
Appears in Collections:Published Articles (Information Science)

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