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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/12497

Title: The user experience of crowds: a human factors challenge
Authors: Kendrick, Victoria L.
Haslam, Roger
Issue Date: 2010
Publisher: © Human Factors and Ergonomics Society
Citation: KENDRICK, V.L. and HASLAM, R.A., 2010. The user experience of crowds: a human factors challenge. IN: Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting, San Francisco, USA, 27th September - 1st October, 3, pp.2000-2004.
Abstract: Crowds are such an integral part of our everyday lives, yet research considering how the user experience of crowds can be enhanced, remains relatively underdeveloped. As with any other user interaction, the key human factors considerations of user safety, performance, comfort and satisfaction apply. A review of literature highlighted that important factors influencing the operation of crowds have been studied relatively independently, tending to focus on specific crowd situations, but rarely accounting for the interaction of factors and similarities and differences between crowd types. Focus groups exploring individual experiences of crowds revealed differences and priorities varying with age and expectations. This initial study contributes towards modeling contributory factors to the crowd experience, moving towards a more holistic understanding.
Description: This is a conference paper. It was presented at the Human Factors and Ergonomics Society 54th Annual Meeting, San Francisco, USA, 27th September - 1st October 2010.
Version: Accepted for publication
DOI: 10.1177/154193121005402320
URI: https://dspace.lboro.ac.uk/2134/12497
Publisher Link: https://www.hfes.org//Publications/
ISBN: 0945289375
ISSN: 1071-1813
Appears in Collections:Conference Papers and Contributions (Design School)

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