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Title: Planning crowd events to achieve high participant satisfaction
Authors: Kendrick, Victoria L.
Haslam, Roger
Waterson, Patrick
Keywords: Crowds
Crowding
User experience
Satisfaction
Issue Date: 2012
Publisher: IOS PRESS (© the authors)
Citation: KENDRICK, V.L., HASLAM, R.A. and WATERSON, P.E., 2012. Planning crowd events to achieve high participant satisfaction. Work - A Journal of Prevention, Assessment and Rehabilitation, 41, pp.3223-3226.
Abstract: A case study investigation within a large UK university involving semi-structured stakeholder interviews, examined the organisation, coordination, and security within crowd events of various descriptions. Similarities in approaches and priorities emerged with crowd event organisation, primarily attention to safety requirements, in protecting crowd members, venue reputation, and legal obligations. Conversely, attention to and attitudes and beliefs surrounding user experience, crowd comfort and satisfaction, were often based on personal judgment, and appeared to be influenced by budget considerations. The findings suggest a lack of knowledge and usable evidence based guidance for planning crowd events in relation to important aspects affecting participant satisfaction.
Description: This paper is posted with permission from IOS Press. It was accepted for publication in the journal, Work: A Journal of Prevention, Assessment and Rehabilitation.
Version: Accepted for publication
DOI: 10.3233/WOR-2012-0586-3223
URI: https://dspace.lboro.ac.uk/2134/12499
Publisher Link: http://dx.doi.org/10.3233/WOR-2012-0586-3223
ISSN: 1051-9815
Appears in Collections:Published Articles (Design School)

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