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|Title: ||Total quality management within the construction industry of Kuwait: the role of Total Quality Management and its usage|
|Authors: ||Alazemi, Waleed|
|Issue Date: ||2013|
|Publisher: ||© Waleed Alazemi|
|Abstract: ||The aim of this research is to understand employees’ contribution to the successful
implementation of total quality management (TQM) within construction companies in
Kuwait. A research model was developed based on previous studies to guide the research
and understand the different factors that contribute to employee contribution and
implementation of TQM.
The research begins with reviewing different literatures on employee contribution and TQM.
The factors studies the implementation and usage of quality management in the construction
companies and factors such as leadership, employee, teamwork, and information technology
on TQM. To understand employee contribution, data was collected from employees in the
construction companies in Kuwait. The data was collected using quantitative survey and
using questionnaires that were distributed by hand to the companies.
The collected data was entered in statistical software to generate different types of analyses.
The types of analyses were descriptive, crosstab, correlation, factor, regression, Kruskall
Wallis and Mann Whitney. Based on the results leadership, employee, teamwork and
information technology were found to be significant to the role of TQM in the construction
The recommendations were towards practicing continuous improvement, strengthening
employee training, increasing and enhancing communication between managers and
employees. The future research recommendations are towards gathering information from
senior managers and CEO. The data needs to be compared with this study to understand the
role of senior managers towards success of TQM in construction companies.
|Description: ||A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy of Loughborough University.|
|Appears in Collections:||PhD Theses (Architecture, Building and Civil Engineering)|
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