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Title: Lessons learned from lessons learned
Authors: Rhodes, Lucy
Dawson, Ray
Issue Date: 2013
Publisher: © John Wiley & Sons, Ltd.
Citation: RHODES, L. and DAWSON, R., 2013. Lessons learned from lessons learned. Knowledge and Process Management, 20 (3), pp. 154 - 160.
Abstract: This paper describes a case study, examining the problems of capturing, disseminating and benefiting from lessons learned from projects within the project management department of a large, information-intensive organisation. A set of recommendations to improve the organisation’s involvement with ‘lessons learned’ is derived and how these recommendations are relevant to a wider range of organisations is considered. The literature associated with lessons learned was used to direct research into the project management department of the selected organisation through the use of focus groups and questionnaires to determine why their lessons learned process is not as effective as required. The key barriers to lessons learned were found to be culture, motivation and a lack of process. Furthermore, a large percentage of the project management community were found to be unaware of any lessons learned system and found it hard to access lessons and share lessons with other project managers. The paper therefore provides a set of recommendations to overcome these barriers concerning immediate actions and strategies for the future. The recommendations have received very positive feedback from the employees of the organisation. The paper concludes that the provided recommendations are adaptable to a wide range of organisations.
Description: This article is closed access, it was published in the journal Knowledge and Process Management [© John Wiley & Sons, Ltd]. The definitive version is available at: http://dx.doi.org/10.1002/kpm.1415
Version: Accepted for publication
DOI: 10.1002/kpm.1415
URI: https://dspace.lboro.ac.uk/2134/13169
Publisher Link: http://dx.doi.org/10.1002/kpm.1415
ISSN: 1099-1441
Appears in Collections:Closed Access (Computer Science)

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