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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/13255

Title: Visual repairables: analysing the work of repair in human-computer interaction
Authors: Greiffenhagen, Christian
Watson, Rod
Keywords: Collaboration
Conversation analysis
Human–computer interaction
Visual analysis
Issue Date: 2009
Publisher: SAGE Publications © The Author(s)
Citation: GREIFFENHAGEN, C. and WATSON, R., 2009. Visual repairables: analysing the work of repair in human-computer interaction. Visual Communication, 8 (1), pp. 65 - 90.
Abstract: This article reports some (video-recorded) instances of 'visual culture' in action, namely the use of a new software tool designed for the visualization of scenes from Shakespeare's Macbeth in a classroom context. By considering whether or how far conversation analysis (CA) can be extended from natural conversation to cases of collaborative work in front of a computer, the article addresses the methodological question of how to study instances of visual communication. We take as an exemplar the phenomenon of remedial action and discuss how Schegloff, Jefferson and Sacks's (1977) canonical study of repair in ordinary conversation can be used to highlight aspects of 'visual repair' (the identification and remedying of items on the screen). Our attempts to apply the original CA model of repair of ordinary conversation highlight the differences of this setting, which constitutes an example of collaborative work. © 2009 SAGE Publications.
Description: This article was published in Visual Communication [SAGE Publications © The Author(s)] and the definitive version is available at: http://dx.doi.org/10.1177/1470357208099148
Version: Accepted for publication
DOI: 10.1177/1470357208099148
URI: https://dspace.lboro.ac.uk/2134/13255
Publisher Link: http://dx.doi.org/10.1177/1470357208099148
ISSN: 1470-3572
Appears in Collections:Published Articles (Communication, Media, Social and Policy Studies)

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