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Title: Evaluating the institutional sustainability of an urban water utility: a conceptual framework and research directions
Authors: Kayaga, Sam
Mugabi, Josses
Kingdom, William
Keywords: Institutional capacity
Institutional sustainability
Maturity model
Urban water utilities
Issue Date: 2013
Publisher: © Elsevier
Citation: KAYAGA, S., MUGABI, J. and KINGDOM, W., 2013. Evaluating the institutional sustainability of an urban water utility: a conceptual framework and research directions. Utilities Policy, 27, pp. 15 - 27
Abstract: Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an evaluation stand point. We conceptualize IS as a capacity rather than a financial issue, and, consistent with a process-based approach, we propose a new evaluation tool e the water utility maturity (WUM) model e which is flexible and considers different levels of IS. The WUM model, which requires further validation/verification, was piloted in two water utilities in South Asia with positive feedback.
Description: This article was published in the journal, Utilities Policy [© Elsevier]. The definitive version is available at: http://dx.doi.org/10.1016/j.jup.2013.08.001
Version: Accepted for publication
DOI: 10.1016/j.jup.2013.08.001
URI: https://dspace.lboro.ac.uk/2134/13393
Publisher Link: http://dx.doi.org/10.1016/j.jup.2013.08.001
ISSN: 0957-1787
Appears in Collections:Published Articles (WEDC)

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