Information and communication technologies (lCTs) are increasingly changing the way
in which working, learning, doing research and administrations are carried out. ICTs
have the changed natute of many academic, public and organisations libraries. Health
service is an important and essential element of any modern society. Therefore,
development of this service and updating its services is a priority for most of modern
governments. Current developments in ICTs are changing the nature of health science
libraries. Therefore research in this area is important to provide guidelines,
recommendations to improve the health services.
This study explores the impact of ICTs in Hamad Health Science Library in Qatar.
Physicians and staff in the Hamad Medical Corporation were surveyed by questionnaire
to identify the use of ICTs and their effect on them. Then personal interviews
detertnined their perceptions of the impact on the research productivity of end-users.
There is a lack of this type of study in the literature. Those that there are specifically
address the impact of ICTs in health science library. ICTs have become a major link to
health care resources for many health care workers.
The study employs a systems methodological approach in order to better understand the
impact and value of ICTs in Hamad Health Sciences Library (HHSL). Using the systems
intervention, issues that affect the system were identified (technological issues,
cooperation issues, cultural issues and staff (and user) training and development) and the
problem situation improved. An ordered roadmap of elements necessary to bring about
change was produced and a HHSL systems model constructed to understand the change
processes in context.
Conclusions drawn reflect the level of success of the aims and objectives and indicate
ways in which the problem situation can be improved from a systemic standpoint.
Recommendations to management include aspects associated with operational planning,
policy objectives and strategic formulation.
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy of Loughborough University.